Frequently Asked Questions
Everything you need to know about your Ziliah beauty journey.
Are Ziliah products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Ziliah products are 100% cruelty-free and formulated without any animal-derived ingredients.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for opened skincare products?
We offer a 30-day satisfaction guarantee. If a product doesn't suit your skin, you can return it for a full refund or store credit, even if it has been opened.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and import duties are calculated automatically at checkout based on your destination.
How can I track my package?
Once your order ships, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.