Returns & Exchanges
At Ziliah, we want you to feel confident in your beauty routine; if you are not completely satisfied with your purchase, you can return your products within 30 days of delivery. Please ensure that items are in their original packaging and meet our hygiene safety standards for a full refund or exchange.
Initiate Your Request
Log into your Ziliah account and navigate to your order history to select the items you wish to return and receive a unique Return Authorization number.
Prepare Your Package
Carefully pack the beauty products in their original boxes, ensuring all seals are intact, and include the printed return slip inside the parcel.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Quality Inspection & Refund
Once our team inspects the returned items for quality assurance, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing